1. Introduction

Welcome to the website of Multi Locksmith LLC ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website located at multilocksmithllc.com and the locksmith services we provide throughout Montgomery County, Maryland and surrounding areas. By accessing our website or engaging our services, you ("Customer," "you," or "your") agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

2. Services

Multi Locksmith LLC is a licensed, insured, and fully mobile locksmith company providing residential, commercial, automotive, and emergency locksmith services. Our services include but are not limited to home and business lockouts, lock installation and repair, lock rekeying and lock changes, automotive key replacement and programming, master key systems, access control, high-security lock installation, smart lock installation, and 24/7 emergency lockout assistance.

We reserve the right to refuse service at our discretion for any reason, including but not limited to situations where we believe a service request may involve illegal activity, unauthorized property access, or a threat to the safety of our technicians.

3. Service Area

Multi Locksmith LLC primarily serves Montgomery County, Maryland, including but not limited to Rockville, Bethesda, Silver Spring, Gaithersburg, Germantown, Olney, Potomac, Wheaton, Kensington, North Bethesda, Chevy Chase, Clarksburg, Damascus, Poolesville, Takoma Park, Aspen Hill, and surrounding communities. Service availability outside of these areas is subject to our discretion and scheduling.

4. Pricing & Payment

Upfront Pricing: Multi Locksmith LLC provides upfront pricing before any work begins. Our technician will assess the situation on-site, explain the recommended service, and provide a clear quote. Work will only proceed after you have agreed to the quoted price.

Payment: Payment is due upon completion of services unless otherwise agreed upon in writing. We accept cash, major credit cards, and other forms of payment as specified by our technicians at the time of service.

Price Changes: If additional work beyond the original scope is needed during a service call, our technician will inform you of the additional cost before proceeding. You have the right to decline additional work at any time.

No Hidden Fees: We do not charge hidden fees, travel surcharges, or undisclosed service charges. The price quoted is the price you pay.

5. Appointments & Scheduling

Service appointments are scheduled based on availability. While we strive to provide accurate arrival time estimates, actual arrival times may vary due to traffic, weather, prior service calls, or other unforeseen circumstances. Multi Locksmith LLC is not liable for delays in arrival beyond our reasonable control.

For emergency services, we make every effort to respond as quickly as possible on a 24/7 basis. Emergency response times are not guaranteed and may vary depending on demand, location, and time of day.

6. Proof of Ownership or Authorization

For the safety and security of property owners, Multi Locksmith LLC may require proof of ownership, residency, or authorization before performing certain services. Acceptable forms of identification or authorization may include a government-issued photo ID, lease agreement, vehicle registration, business authorization letter, or other documentation at the discretion of our technician.

We reserve the right to refuse service if adequate proof of ownership or authorization cannot be provided. This policy exists to protect you and your property.

7. Warranty & Guarantees

Workmanship Warranty: Multi Locksmith LLC stands behind the quality of our work. We provide a warranty on our labor and workmanship. If you experience an issue directly related to the service we performed, contact us and we will make it right.

Product Warranty: Hardware and lock products installed by Multi Locksmith LLC may carry a manufacturer's warranty. The terms and duration of product warranties vary by manufacturer and product type. Our technician will provide warranty information at the time of service when applicable.

Limitations: Warranties do not cover damage caused by misuse, tampering, unauthorized modifications, attempted break-ins, normal wear and tear, acts of nature, or any use inconsistent with the product's intended purpose.

8. Liability Limitations

Multi Locksmith LLC will exercise professional care in the performance of all services. However, to the fullest extent permitted by Maryland law, our total liability for any claim arising from our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.

Multi Locksmith LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of use, loss of profits, or loss of data, regardless of the cause of action or theory of liability.

We are not responsible for pre-existing damage to locks, doors, frames, or related hardware that is discovered during or after our service. Our technician will make reasonable efforts to notify you of any pre-existing issues observed during service.

9. Cancellation Policy

You may cancel a scheduled service appointment at any time before our technician arrives at your location at no charge. If our technician has already arrived on-site and you choose to cancel before any work has been performed, a service call fee may apply to cover the cost of dispatch and travel. Any applicable service call fees will be communicated to you in advance.

10. Customer Responsibilities

By engaging our services, you represent and agree that you are the lawful owner, authorized agent, or authorized occupant of the property or vehicle for which locksmith services are requested. You agree to provide truthful and accurate information when requesting services. You agree to provide reasonable access to the work area and a safe working environment for our technicians. You are responsible for removing or protecting valuables and personal belongings near the work area prior to service.

11. Website Use

The content on the Multi Locksmith LLC website, including text, images, graphics, logos, and design elements, is the property of Multi Locksmith LLC and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.

Our website is provided on an "as is" and "as available" basis. While we make reasonable efforts to keep the information on our website accurate and up to date, we make no warranties or representations regarding the completeness, accuracy, or reliability of any content on the site.

12. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Multi Locksmith LLC. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. Accessing third-party links is at your own risk.

13. Privacy

Your privacy is important to us. Any personal information collected through our website or during the course of providing services will be handled in accordance with our Privacy Policy. We do not sell, rent, or share your personal information with third parties for marketing purposes. Information collected is used solely for the purpose of providing and improving our locksmith services.

14. Indemnification

You agree to indemnify, defend, and hold harmless Multi Locksmith LLC, its owners, employees, agents, and contractors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney's fees) arising out of or related to your misuse of our services, your violation of these Terms, your violation of any applicable law, or any misrepresentation you have made regarding ownership or authorization of the property or vehicle serviced.

15. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law provisions. Any disputes arising from or relating to these Terms or our services shall be resolved in the courts of Montgomery County, Maryland.

16. Changes to These Terms

Multi Locksmith LLC reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website. The "Effective Date" at the top of this page will be updated accordingly. Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

18. Entire Agreement

These Terms and Conditions, together with any applicable service agreements, quotes, or invoices provided at the time of service, constitute the entire agreement between you and Multi Locksmith LLC regarding the use of our website and services. These Terms supersede all prior communications, agreements, and understandings, whether written or oral.

19. Contact Us

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us: